Privacy Policy

Doorstep Detailer – Mobile Car Valeting & Detailing Services
Last updated: 25 July 2025

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By visiting www.doorstepdetailer.co.uk or booking our services, you agree to the terms of this policy.

1. Who We Are

We are Doorstep Detailer, a mobile car valeting and detailing business operating in Bedfordshire, Buckinghamshire, and Hertfordshire.

Contact details:
📧 Email: info@doorstepdetailer.co.uk
📞 Phone: 07498 853605
🌐 Website: www.doorstepdetailer.co.uk

2. What Information We Collect

We collect only the information necessary to provide and manage our services. This may include:

  • Your name

  • Contact information (phone number, email)

  • Service address

  • Vehicle details

  • Payment information (processed securely via third-party providers)

We do not collect or store sensitive personal information (e.g. bank account passwords, national insurance numbers).

3. How We Use Your Information

We use your personal data to:

  • Confirm and manage bookings

  • Communicate with you about your appointment

  • Send service reminders, updates, or feedback requests

  • Process payments and invoices

  • Respond to queries or complaints

We do not send unsolicited marketing unless you’ve opted in.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal grounds:

  • Contractual obligation: to carry out your requested service

  • Legitimate interests: to improve and operate our business

  • Consent: where you’ve given permission (e.g. newsletter sign-up)

5. How Your Data is Stored

Your data is stored securely on password-protected systems and is only accessed by authorised personnel. We retain information only for as long as necessary to:

  • Provide our services

  • Fulfil legal, accounting, or insurance requirements

6. Sharing Your Information

We will never sell or rent your personal information. We only share it with:

  • Secure payment processors (if applicable)

  • Third-party service providers we use to run our business (e.g. booking platforms, invoicing software)

All partners must comply with GDPR and protect your data.

7. Cookies & Website Tracking

Our website may use basic cookies or tracking tools (like Google Analytics) to:

  • Understand how visitors use our site

  • Improve user experience

These cookies do not collect personally identifiable information. You can disable cookies in your browser settings if you prefer.

8. Your Rights

You have the right to:

  • Access the data we hold about you

  • Correct inaccurate or incomplete information

  • Request deletion of your data (where legally allowed)

  • Object to how we use your data

  • Withdraw consent at any time

To exercise any of these rights, contact us at info@doorstepdetailer.co.uk.

9. Data Security

We take data protection seriously and use physical, electronic, and managerial procedures to keep your information safe.

However, no system is 100% secure. While we do our best, we cannot guarantee absolute security for data transmitted online.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact:

Doorstep Detailer
📧 Email: info@doorstepdetailer.co.uk
📞 Phone: 07498 853605
🌐 www.doorstepdetailer.co.uk